Troubleshooting
Start from what the dashboard shows you; every status names its cause.
WP Octo is built so that a failure names its cause rather than a generic state. So the first step is always the same: read the reason the dashboard gives — on the site's Health page, on the update round, on the backup — and then find it here.
Connection problems
The platform cannot reach a site, or a site's data is old.
Worker errors
A PHP error on the site, a plugin that does not load, a lock that is held.
Permissions
Something is refused, or a page is missing from the navigation.
Hosting limitations
Firewalls, caches, stripped headers, a slow host.
Update failures
A round rolled back, a plugin refused, verification failed.
Backups and restores
A backup that stopped, a copy that is missing, a restore that was refused.
Something has not started
An operation you started has not begun.
Authentication
Signing in, API keys, tokens on sites.
If none of these fits, write to [email protected] with the site, the page you were on, and the reason the dashboard showed.